Help

Are Flowerpots haunting your dreams? Or are you struggling with a pesky Molehill situation? Check out these FAQs for help with all things in Blossom Blast Saga!

In-App Purchases

Whilst King games are free to download and play, you do have the option to purchase virtual items in-game using the app stores e.g. iTunes App Store or Google Play.

It is essential that you protect your device to prevent unauthorized charges on your account, especially if young children have access to your device. If you are concerned about Mobile In-App Purchases, please note that you can create a password to prevent unauthorized charges.

In-app purchases on iOS

How do I restrict in-app purchase on my iOS device?

  • Tap the 'Settings' icon
  • Tap 'General'
  • Tap 'Restrictions' and then select 'Enable Restrictions'
  • You will then be prompted to enter a passcode
  • Re-enter the passcode to confirm
  • Then scroll down to 'In-App Purchases' and turn this off by tapping the switch left

Automatic In-App Purchases are now disabled and a pin will be required to enable purchases on your device.

Please note: Instructions above may vary. Please refer to your device user manual for more information.

I purchased an item on my iOS device but haven’t received it. What shall I do?

If you purchased an item but did not receive it and would like a credit in game, please select the contact us button below. Alternatively, if you would like a full refund, please click here to contact Apple directly.

In-app purchases on Android

How do I restrict in-app purchase on my Android device?

  • Open the Google Play Store app
  • Tap the 'Menu' button
  • Then select 'Settings'
  • Scroll down to the 'User Controls' section and select 'Require password for purchases'
  • Then select the first option 'For all purchases through Google Play on this device'
  • Your Google Play password will now be required for all purchases

Automatic In-App Purchases are now disabled and a password will be required to enable purchases on your device.

Please note: Instructions above may vary. Please refer to your device user manual for more information.

I purchased an item on my Android device but haven’t received it. What shall I do?

If you have a query about an Android purchase, please click the contact us button below and have your purchase receipt and order number ready. The order number can be found on the purchase receipt and looks like this: 1234567890123456789.123456789012345678901 or GPA:0123-4567-8998-7654-01624.

If you are unable to find your purchase receipt, you can sign in to Google Wallet to retrieve it – visit, https://www.google.com/wallet/.

In-app purchases on Amazon

How do I restrict in-app purchase on my Amazon device?

You can set up parental controls on your device so that when an In-App Purchase is made, a password is required to complete the transaction. To activate this service, please complete the following steps:

  • Swipe down from the top of the screen to open ‘Quick Settings’
  • Tap ‘More’
  • Then tap ‘Parental Controls’, followed by ‘On’
  • Enter and confirm a password before selecting ‘Finish’

Once you’ve set a password, you can choose which items you’d like to restrict.

I purchased an item on my Amazon device but haven’t received it. What shall I do?

If you purchased an item but did not receive it and would like an in-game credit, please select the contact us button below. Please ensure you have a copy of your purchase receipt as you will be asked to send this to us. If you no longer have a copy, you can retrieve it by doing the following:

  • Go to Your Orders.
  • Click the drop-down box on the right side of the page and choose the appropriate date range.
  • Click ‘View Invoice’ below the date listed on the order summary.

Alternatively, if you would like a full refund, please click here to contact Amazon directly.

Supported devices

iOS, Android and Amazon

Blossom Blast Saga is available on iOS (iPhone, iPad, iPad Mini), Android and Amazon devices. Please refer to the app store info to find out if your device is compatible with the latest version of the game.

Please note: Due to changes in technology over time – such as new mobile devices coming into the market - it is possible that the game will experience performance issues or will no longer work as originally intended on certain devices.

The game is not available for my mobile device. Why?

We want to ensure you have the best playing experience, so unfortunately Blossom Blast Saga is not available for all mobile devices.

If I upgrade the software on my device, will I lose my progress?

If you are upgrading to a new device, or planning to install new software, please ensure you either connect the game to Facebook or King.com. Alternatively, back-up your device first which will ensure that you do not lose your level progress - please be aware that items, such as Boosters and Gold Bars, can be lost during this process. If this occurs, please contact us for assistance.

How To Play

How many lives do you get in Blossom Blast Saga?

You start the game with five lives but you will lose a life if you fail a level. Lives take 30 minutes to regenerate, but you can buy more lives with Gold Bars to keep playing immediately!

What are the different game modes?

Blossom Blast Saga has a range of game modes each with different objectives and challenges for you to tackle!

  • Scoring Mode: In Scoring Mode, you have to achieve a specific target score in order to complete a level. You gain points by linking flowers together and creating blooms.
  • Big Bud Mode: To complete this mode you will have to pop all of the Big Buds. Each Big Bud has a number and when that number reaches zero, the bud will burst. You can decrease this number by linking flowers of the same color as the bud, into the bud. Alternatively, you can create blooms next to the buds, which will also decrease the number.

    It’s worth noting that linking flowers of the same color as the bud will reduce the number far quicker than creating blooms!

  • Remove all the weeds: To remove all of the weeds you have to link a chain of 3 or more flowers next to it. The effect will only take place on the last flower in the link chain. Weeds also have different levels, so bigger weeds will require several links before they disappear.

What do boosters do?

Boosters can be very helpful if you are stuck on a tricky level and need a little help. Some boosters can be gained by playing the game, whereas other boosters can be bought in exchange for Gold Bars.

Which boosters are available?

Shovel: The shovel can remove weeds, break glass and also remove flowers!

What are the blockers?

What kind of game would it be if there weren’t pesky obstacles in your way, trying to stop you from completing a level?

  • Weeds: Dreaded weeds are the enemy of every budding gardener out there! To get rid of weeds you will have to create links next to them. The effect of the link will only take place on the last flower in the link chain, so make sure to have your link end at the weeds. Some weeds have several stages and require more than one link to get rid of! Big Flowers and Super Blooms will rid you of weeds quicker than your average link.
  • Glass: Glass is a tricky obstacle that has to be eliminated in a very specific way. To shatter the glass you have to link uncovered buds to those under the glass. The longer the link the more likely you are to make a flower bloom, which will help shatter the glass quicker!
  • Moles: Moles are cute but messy! Each turn they are not dealt with, they will borrow holes in your garden and reduce the amount of space you have to maneuver. Linking buds next to them will impede their progress. Molehills will take several links before they close but will close quicker if they are hit with a Big Flower or a Super Bloom. Closing all Molehills in a level will stop them from burrowing.
  • Flowerpots: Flowerpots are like prisons to flowers! Rebel against them by knocking them down! Flowerpots can be destroyed by creating links next to them. Flowerpots have different stages; the more intact they are, the more links it will take to fully clear them. Big Flowers or Super Blooms will destroy a Flowerpot quicker than simple links.

What are Gold Bars used for?

Gold Bars can be used to purchase in game items, such as boosters. They can also be traded in for extra lives.

How do I get more Gold Bars?

Although you start the game with 50 Gold Bars, if you run out, you can buy more Gold Bars in the shop.

Is it possible to complete the game without buying anything?

Yes indeed it is! Every level is designed to be completed without buying anything whatsoever!

Troubleshooting

The game keeps freezing/crashing. What should I do?

Please try all the options below to resolve the issue:

  • Restart your device - Memory issues on your device can cause a game freeze/crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data).
  • Reset the game - Resetting the game can also fix freezing issues. Give it a try!
  • Update game software - Check the app store for updates to the game. Out of date software can lead to performance issues, including freezing.
  • Update device software - Finally, you should always ensure that your device has the latest software.

If I try to re-install the game, will I lose my progress?

If you have connected the game to your Facebook or King.com account, your progress will be saved. However, if you’ve never connected to Facebook or King.com and played the game offline, your progress will be saved locally (on the device) and will therefore be lost when the app is deleted or the phone is restored to factory settings. We recommend connecting regularly to ensure your progress can be restored in the event that you need to replace your device. Boosters and Gold Bars will be lost since they are stored on the device. If you experience this issue please contact us.

I can’t synchronise my progress, what should I do?

If you are experiencing issues synchronising the game to your Facebook or King.com account, please try all the options below to resolve the issue:

  • Restart your device - Memory issues on your device can cause sync issues. Restarting your device will clear the memory (this will not cause any loss of data) and should resolve the problem.
  • Reset the game - Resetting the game can also fix sync issues. Give it a try!
  • Update game software - Check the app store for updates to the game. Out of date software can lead to performance issues.
  • If you are trying to sync the game with Facebook, try deleting the Facebook app from your device and re-installing to kick-start the sync process.
  • Update device software - Finally, you should always ensure that your device has the latest software.

I purchased/received boosters and/or lives on my tablet, but cannot see them when I play the game on mobile. Why?

When you receive life notifications or buy/accept boosters, they are delivered to the device you are using. If you switch devices, boosters and lives will not appear, only level progression and Gold Bars are synchronized across all platforms.

How do unlimited lives work?

Our games operate in real time. When you receive unlimited lives the timer starts as soon as you receive the items and continues even if you are not playing.

How do I save my progress?

There are two ways to save your progress; via Facebook (this option is only available if the game can be played on Facebook) and via Kingdom. By connecting to Kingdom or Facebook, you can…

  • Save your game: You’ll be able to synchronize your progress from Facebook/Kingdom to your mobile device and vice versa, this ensures that your progress will not be lost should you switch devices.
  • Get help from friends: The more the merrier! On Facebook and Kingdom you can keep up to date with the progress of friends or other King players (score and level) and compete against them to make sure you’re top of the score list. Friends and players within the Kingdom can also give you more lives and help you to unlock new episodes.

Do I need a Facebook or Kingdom account to play?

No. You can play the full game without ever connecting to Facebook or Kingdom. In fact, you can even play the game without an internet connection. However, please remember that if you do not connect, your progress will be lost.

The game says I have to wait hundreds of minutes for my next life, what’s happened?

If you have recently changed the time on your device (due to travelling or other reasons) this may affect the lives timer in game. To fix the issue, please open the map screen in the game and check how long you have to wait for your next life. Now set the clock on your device forward by that amount of time.

For example, if the game says “100 hours until your next life" you will need to change the date in your phone’s calendar. In this case, please calculate how many days are in 100 hours and set the date forward accordingly. Once this is complete, briefly return to the game’s map screen and then return to the settings menu on your device and set the date and/or time back to the correct time. Finally, restart your device and this should resolve the problem.

When are you releasing new levels?

New levels are released as regularly as possible. Quality is important to us, and we always want to ensure new content is up to the highest possible standard, occasionally this process can take some time. Keep an eye on our official Facebook fan page for updates on the latest episode releases.

The levels seem different on desktop vs. mobile. Why?

Occasionally there may be some slight differences between levels on desktop vs. mobile. This is because we sometimes adjust levels to make them better suited to the mobile experience.

How do I turn off notifications on Android?

Notifications can be switched off through your device’s settings menu.

  • Open ‘Settings’
  • Select ‘Apps/App Manager’
  • Then select the Blossom Blast Saga
  • Now simply uncheck the ‘Show Notifications’ option

I am having trouble connecting to the app store. Help!

If you are having trouble connecting the the app store to make a purchase in-game, please follow the steps below to resolve the issue:

  • Open the game on your device
  • Try to make a purchase with Gold Bars
  • If you receive an error message, please close the pop-up screen
  • Return to the main menu screen in game and sign out of Facebook/Kingdom – this option can usually be found in the game’s settings menu
  • Exit the game and close down all open apps on your device
  • Then go to ‘Settings’ on your device and sign out of the app store
  • If you are playing on Android, please clear the game’s cache – go to Settings > Apps/App Manager > Game > Clear Cache
  • Switch off your device and leave it for two minutes. This will also clear the cache
  • Switch on your device, go to ‘Settings’ and sign in to the app store
  • Finally, open the game, connect to Facebook/Kingdom and then try to make your purchase again.

I am not receiving messages in-game from friends and/or other Kingdom players. Why?

Sometimes, due to the volume of messages being sent globally, some messages may occasionally drop. If this occurs, we recommend re-sending your request to friends. If this doesn’t solve the issue, please contact us.

I have seen King promotions such as survey, which I can complete to win prizes. Is this genuine?

King only run competitions and promotions via our official social media and website channels. Please look for the official blue verified tick on all social channels before engaging in any promotions, offers or competitions. We will never request personal information, such as bank details, for our promotions.

Please note: King cannot be held responsible for any third party offers and promotions. If, after checking our official pages, you are still unsure about a promotion then please contact us directly with the full details and link to the offer.

I have been stuck on a level for ages. Is the game fixed?

While some levels can be challenging, we would like to reassure you that all levels can be completed without using boosters or extra moves. All of our games are a blended mix of luck, skill and tactics. Starting boards are randomly generated. Once the level begins it’s down to your choices in game which affect/determine the outcome of the level. If you would like further assistance on a specific level please see our tutorials section: https://care.king.com/en/tutorial

Why does my friend have new game features, but I do not?

From time to time we test temporary new features in our games, this is rolled out to a small selection of players. The selection process is completely random. If we decide that a new feature will remain in game, it will then be rolled out to all players.

Who are the other players that show up on the map and in my high scores list?

The players that show up in high score lists and on the maps inside the game are other players like you. When you play our games, you are assigned to a group of other players who you can compete or collaborate with. You can also search for your own friends by entering their email address, or inviting them via email.

Information to include when contacting us

If you decide to contact our support team, we may request some additional information to assist you with your enquiry. Please take a look at some of the guidelines below on how to send us additional information:

How do I take a screenshot?

Occasionally, to fully understand the problems you are encountering, we may require a screenshot from your device. It is also best practice to do this whenever you encounter a problem. Please follow the instructions below on how to take a screenshot:

For Mac

  • To capture the entire screen - Hold down ‘command, shift and 3’ on your keyboard
  • To capture only a selection of your screen – Hold down ‘‘command, shift and 4’ and then click (do not release your finger from the mouse) and drag the cursor over the area you would like to capture. Release the click and this will capture the screenshot
  • Mac screenshots are automatically saved to your desktop

For Windows (desktop)

  • Press ‘PrtScn’ on your keyboard to capture the entire screen
  • The screenshot will be copied to an invisible clipboard
  • Open a new Word document or Paint and press and hold ‘Ctrl and V’ to paste the screenshot. You can then save the screenshot to your desktop
  • If you only wish to capture one Window on your screen, press and hold ‘Alt’ and ‘PrtScn’
  • Alternatively, you can use the Snipping Tool program on your Windows computer. Open the program and click “New" in the program window. Then click (and hold) and drag your mouse cursor over the area of the screen you would like to capture. When you have finished, release the click - the screenshots will be saved to your desktop.

For iOS

  • Press and hold the ‘Sleep/Wake’ button with the ‘Home’ button for 1-2 seconds until the screen flashes
  • The screenshot will be automatically saved to Photos

For Android
Depending on the device you are using, there are several ways to capture a screenshot on Android.

  • Press and hold the ‘Volume Down’ button with the ‘Power’ button for 1-2 seconds until the screen flashes
  • Or, press and Hold ‘Home’ and ‘Power’ to capture the screenshot
  • Images will be automatically saved to your Gallery in the ‘Screenshots’ folder

For Windows Phone

  • Press and hold the ‘Volume Up’ button with the ‘Power’ button for 1-2 seconds until the screen flashes
  • Images will be automatically saved to the ‘Screenshots’ album in the Photo Hub

For Amazon

  • Press and hold the ‘Volume Down’ button with the ‘Power’ button for 1-2 seconds until the screen flashes
  • Images will be automatically saved to the ‘Screenshots’ folder in the Pictures

What browser am I using?

If you are playing the game on Facebook or King.com, we may need to know which browser you are using. Please provide us with the information that appears when you visit this link - https://www.whatismybrowser.com/

What device information do you require?

To help us deal with your enquiry quickly, it would be great if you could provide as much detail as possible about your device, including:

  • Model number
  • Operating system
  • Storage available on your device
  • Version of game installed (this information can be found under the description in the app store).